Most orders ship the following business day. Orders are subject to verification and approval before shipping and may take up to 48 hours to process.
After you've placed an order online, you'll receive an email confirmation with your order number. As soon as your order is processed and fulfilled you'll receive a shipping confirmation email with tracking information. Please allow at least 12 hours for the tracking information to update before reviewing your tracking status.
Please note that we do not ship on Saturdays, Sundays or holidays. Orders placed on Friday, Saturday or Sunday will ship the following Monday.
We will do everything possible to ensure your order arrives in a timely manner. Unfortunately B'enam USA cannot be held responsible for conditions beyond our control, such as severe weather or shipping service interruptions.
U.S. Shipping Rates
We are happy to offer options for shipments to the U.S. Estimated delivery time is from when order has shipped.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
We stand behind our products! All B'enam products have a 1 year limited warranty against defects in material and workmanship. Please note that this does not cover general wear-and-tear. Please send an e-mail to firstname.lastname@example.org that includes your original order number, as well as documentation of the defect of the product. We'll be happy to provide a replacement.